Shipping policy

SHIPPING POLICY

Last Updated: March 15, 2026

At LUXEMARKET, we are committed to delivering your premium products safely and efficiently to your doorstep.

Processing Time:

  • Orders are processed within 1-3 business days
  • You will receive a confirmation email with tracking information once your order ships
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Delivery Times:

Domestic Shipping (United States):

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 3-7 business days (where available)
  • Express Shipping: 2-3 business days (where available)

International Shipping:

  • International Standard: 10-21 business days
  • Delivery times vary by destination country
  • Customs processing may cause additional delays

Shipping Costs:

  • Calculated at checkout based on destination and order weight
  • Free shipping may be available on orders over a certain amount (promotional periods)
  • International customers are responsible for any customs duties or import taxes

Order Tracking:

  • Tracking information will be sent to your email once your order ships
  • You can track your package using the provided tracking number
  • Please allow 24-48 hours for tracking information to update

Shipping Restrictions:

  • We currently ship to most countries worldwide
  • Some remote locations may have limited shipping options
  • P.O. Boxes may not be available for all shipping methods

Delivery Issues:

Lost or Stolen Packages:

  • Please contact us immediately if your package shows as delivered but you haven't received it
  • We will work with the carrier to locate your package
  • Claims must be filed within 30 days of the delivery date

Damaged Packages:

  • Inspect your package upon delivery
  • If the package appears damaged, please photograph it and contact us immediately
  • We will arrange for a replacement or refund

Address Changes:

  • Contact us immediately if you need to change your shipping address
  • Address changes cannot be made once the order has shipped
  • Ensure your shipping address is correct before completing your order

Undeliverable Packages:

  • If a package is returned to us as undeliverable, we will contact you to arrange reshipment
  • Additional shipping fees may apply for reshipment
  • Refunds will be issued minus original shipping costs

Premium Packaging: All LUXEMARKET orders are carefully packaged with premium materials to ensure your items arrive in perfect condition.

Questions?

For shipping inquiries, please contact us at:

  • Email: support@luxemarket.online

We appreciate your business and strive to provide exceptional service with every order.