Shipping policy

Last Updated: August 27, 2026

At JosmirLuxe, we are committed to providing a smooth and reliable delivery experience for your purchase.

Processing Time

Orders are generally processed within 1–3 business days. You will receive an order confirmation after your purchase. Tracking information will be provided when your order ships. Orders placed on weekends or holidays may be processed on the next business day.

Shipping — United States

We currently ship to customers within the United States.

Available shipping methods and estimated delivery times may vary depending on the product, supplier, destination, and carrier. Shipping options and applicable costs will be displayed at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the applicable product, destination, shipping method, and other order details.

Promotional free-shipping offers may be available from time to time and will be subject to the terms of the applicable promotion.

Order Tracking

Once your order ships, tracking information will be sent to the email address associated with your order.

Please allow 24–48 hours for tracking information to become active after shipment.

Delivery Issues

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at support@josmirluxe.com.

We will work with the applicable shipping carrier and/or fulfillment partner to investigate the issue.

Damaged Packages

Please inspect your package within 5 days of receiving your order. If your item arrives damaged, please take photographs of the packaging and damaged item, then contact us at support@josmirluxe.com as soon as possible. Include your order number and photographs when contacting us. Claims for damaged or defective items must be submitted within 5 days of delivery. We will review the situation and provide instructions for the appropriate resolution based on the applicable product and supplier policy.

Address Changes

Please verify your shipping address before completing your order.

If you need to change your shipping address, contact us as soon as possible at support@josmirluxe.com.

Address changes may not be possible once an order has entered processing or shipped.

Undeliverable Packages

If an order is returned because the shipping address was incorrect, incomplete, or otherwise undeliverable, we will contact you regarding available options.

Additional shipping charges may apply if the order needs to be reshipped.