Return & Refund Policy

Our Commitment to Your Satisfaction

We want you to be completely satisfied with your JosmirLuxe purchase. If an item doesn't meet your expectations, we're here to help.

Return Window

Standard items may be returned within 30 days of delivery for a full refund.

Large or custom items including furniture, saunas, massage chairs, and outdoor living products may be subject to different return terms due to their size, shipping costs, and customization. Please review product-specific return eligibility before purchasing.

Return Conditions

Items must be unused, in original condition, and in original packaging to qualify for return. Products showing signs of use, assembly, installation, or damage cannot be accepted.

Return Process

To initiate a return, contact our support team at support@josmirluxe.com with your order number and reason for return. We'll provide return authorization and instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refund Processing

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Questions?

Our team is here to assist. Reach out to support@josmirluxe.com for return support.